Why Your Workshop Produced a List Nobody Acted On
The structure of a session determines what it can produce. Most default formats are not designed to help.
Latest
The Meeting Problem Nobody Wants To Name
Most meetings fail by design, not by accident. An introduction to Liberating Structures and why the format you choose shapes everything.
The Five Questions Every Organisation Should Ask Before Building with AI
Modernize IDEO’s 3-lens framework for AI: Add Strategic Fit and Ethics to move from "can we build it" to "should we" and "can we win."
What I Learned from the Elements of AI Course: A Clearer Way to Think About Intelligence
Reflections from the Elements of AI course: unpacking suitcase words, Bayes’ rule, and neural networks without the hype. Five lessons on how to think clearly about intelligence, bias, and lifelong learning.
How AI Will Change Your Life (and Already Has)
I read *How AI Will Change Your Life* by Patrick Dixon in one sitting, fresh off an IDLES gig in Bristol. Here's what stuck: – AI is already shaping how we think and choose – AI won’t take your job, but it will change what that job looks like – Cybercrime’s next wave will be smarter and scarier
Blog Series: Modern CRM Transformation - Building a CRM Platform That Lasts
This summary post introduces a practical, experience-led series on delivering sustainable CRM transformation. Covering team design, product thinking, measurement, leadership, and more. It’s a guide for doing the hard things well and building a platform that lasts.
Modern CRM Transformation - Beyond Delivery: The Critical Ingredients That Make or Break CRM Transformations
CRM success isn’t just about delivery. This bonus post explores the often-overlooked areas, from security to vendor management, that hold everything together.
Modern CRM Transformation - Part 12: How to Succeed When Phased CRM Delivery Isn’t Possible
Sometimes Big Bang is unavoidable. We explain how we prepared, supported users, and adapted delivery to land CRM successfully in one coordinated go-live.
Modern CRM Transformation - Part 11: The Assumptions Behind CRM Transformation Success
Every transformation sits on assumptions. This post makes those assumptions visible and explains what to do when they start to wobble.
Modern CRM Transformation - Part 10: The First 90 Days After Go-Live
Why the first 90 days post-launch are critical. We share our transition plan for moving from programme to product delivery without losing momentum.
Modern CRM Transformation - Part 9: Structuring Teams for CRM Transformation Success
How we structured our CRM delivery teams around outcomes and missions, with the right blend of skills, autonomy, and support.
Modern CRM Transformation - Part 8: Leading a CRM Transformation with Heart and Adaptability
A personal reflection on what it takes to lead big transformation work. Not just process and planning but empathy, heart, and resilience.
Product Thinking
Modern CRM Transformation - Part 7: Building a Sustainable CRM Product Organisation
Go-live isn’t the end, it’s the beginning. Here’s how we kept energy, ownership, and delivery momentum after launch by forming product teams.
Product Thinking
Modern CRM Transformation - Part 6: Keeping CRM Transformations on Track Over Two Years
Leading a two-year transformation means facing uncertainty. This post shares the mindset and tactics that helped us keep people focused and steady.
Product Thinking
Modern CRM Transformation - Part 5: How to Track CRM Transformation Health
You can’t improve what you don’t measure. We share the core metrics we used to track transformation health and spot where things were slipping.
Product Thinking
Modern CRM Transformation - Part 4: How to Keep CRM Delivery Flowing Across Teams
Dependencies don't have to be blockers. We explore how to keep delivery flowing when multiple teams and systems need to work in sync.
Product Thinking
Modern CRM Transformation - Part 3: How to Empower CRM Teams and Manage Risk
Empowered teams need governance that works with them, not against them. Here's how we set up decision frameworks without slowing down delivery.
Product Thinking
Modern CRM Transformation - Part 2: Designing a CRM Delivery Model That Works
Shifting from project-based delivery to durable product teams. We explain the mindset, structure, and model needed to build lasting CRM capability
Product Thinking
Modern CRM Transformation - Part 1: Why CRM Transformations Fail and How We Can Break the Cycle
Why CRM transformations fail, and how we can avoid repeating the same mistakes by focusing on outcomes, not output. This post sets the scene for rethinking delivery at scale.
Digital Transformation
Mastering Discovery: Desirable, Feasible, Viable & Sustainable
Explore the four key lenses of product discovery, Desirable, Feasible, Viable, and Sustainable, through a financial services lens. Learn how to make confident, informed decisions early and why Daft Punk’s "Harder, Better, Faster, Stronger" is the perfect soundtrack.
Ungated
Imposter Syndrome at Work? Why Everyone’s Blagging (and Why That’s Okay)
Everyone’s blagging. Even the confident ones are figuring it out as they go. Blagging isn’t failure; it’s how growth starts. Show up, tune in, back yourself. That feeling of not knowing? That’s momentum. You’re not alone and you’re doing better than you think.
Product Thinking
Blog Series: From Chaos to Flow, A Real-World Product Model
A real-world series for teams shifting from project chaos to sustainable product flow. Across ten posts, it explores building resilient backlogs, shaping discovery, managing finance and risk, and creating momentum that lasts in the messiness of modern delivery.
Product Thinking
From Chaos to Flow - Part 10: Lessons Learnt, Reflections and a Road Still Travelling
From Chaos to Flow was never just about backlogs or ceremonies. It was about building real momentum through visibility, discovery, learning, trust, and resilience. Product flow is not a destination. It is a rhythm you protect, evolve, and move through together, every single day.
Product Thinking
From Chaos to Flow - Part 9: Building a Real Product Model Takes Time
Moving to a real product model is a phased journey, not an overnight switch. Start with one backlog and real ownership, stabilise discovery and delivery rhythms, embed light financial and risk management, and grow into outcome-driven flow over 12 to 18 months.